"Why is 'Chicago' deceptive?" Towards Building Model-Driven Tutorials for Humans

Vivian Lai, Han Liu, and Chenhao Tan.
In Proceedings of CHI 2020.

Abstract:
To support human decision making with machine learning models, we often need to elucidate patterns embedded in the models that are unsalient, unknown, or counterintuitive to humans. While existing approaches focus on explaining machine predictions with real-time assistance, we explore model-driven tutorials to help humans understand these patterns in a training phase. We consider both tutorials with guidelines from scientific papers, analogous to current practices of science communication, and automatically selected examples from training data with explanations. We use deceptive review detection as a testbed and conduct large-scale, randomized human-subject experiments to examine the effectiveness of such tutorials. We find that tutorials indeed improve human performance, with and without real-time assistance. In particular, although deep learning provides superior predictive performance than simple models, tutorials and explanations from simple models are more useful to humans. Our work suggests future directions for human-centered tutorials and explanations towards a synergy between humans and AI.

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@inproceedings{lai+liu+tan:20,
     author = {Vivian Lai and Han Liu and Chenhao Tan},
     title = {``Why is `Chicago' deceptive?'' Towards Building Model-Driven Tutorials for Humans},
     year = {2020},
     booktitle = {Proceedings of CHI}
}